Return And Refund

Returns and refunds

Théros online store would like to thank you for your order. If you're not fully satisfied with your order, you should return your purchases to us within 15 days.
How do I return items from India?
1. Sign in to therosparis.com and go to 'My Orders' to create your return.
If you placed your order as a guest, to be able to return items, please click on this link to complete your registration.
2.Click on 'Return an Item'
3. Select the item(s) you wish to return
4. Validate your request
5. Download and print off your pre-paid shipping label as well as your return label and place it inside the package of your choice
6. Your package is now ready to be sent!
How do I return items from Europe?
Returns are made at your own cost.
1. Sign in to therosparis.com and go to 'My Orders'.
If you placed your order as a guest, to be able to return items, please click on this link to complete your registration
2.Click on 'Return an Item'
3. Select the item(s) you wish to return
4. Validate your request
5. Print off your return form and place it inside the package of your choice
N.B. You can also use the carrier of your choice
6. Your package is now ready to be sent back to France!
N.B. The returns address is written on your return form ;)
Returns Policy
We do not offer exchanges. Items bought online cannot be returned in store.
  • - All return items must be presented in their original condition.
  • - The labels must be attached to the item(s).
  • - All online returns must be registered within 15 days after receiving them.
  • - Due to the current situation, refunds might take a few more days than usual.
  • - The item(s) must not have been worn or washed, Without compliance with these conditions, we will not be able to refund/credit your item
  • - Returns are the responsibility of the customer.
  • For European Union countries and INDIA, a paid return voucher is available on our return portal. Simply download it after declaring your return, print it and paste it on your return package.The amount of the return will then be deducted at the time of the refund.
The Rates are as follows:
  • - ₹120 for a return from INDIA
  • - €10 for a return from an EU country
Why? This is explained by our desire to reduce our margins to offer you products at the fairest price. These costs related to delivery and returns are therefore not included in the prices of our items. This makes it much more transparent for you! However, we have set up exchanges against credit and the receipt of a credit note as soon as your return package is shipped and received
Questions?
Get in touch with our customer service team via email at info@therosparis.com from 9 am to 6 pm on weekdays